John resolved 35 support tickets on August 29. 27 tickets were initiated on August 22 and 8 tickets were initiated on August 23. Please find the average resolution time (in days) for the 35 tickets.

For context, if a ticket is initiated on August 22 and resolved on August 29, the resolution time would be 7 days.
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Of the resolved tickets 27 were resolved in 7 days, while 8 were resolved in 6 days.

7×27+6×8=237 total resolution days, divided by the number of tickets=237/35=6.77 days/ticket.

So the average is 6.77 days approx.

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