out of 500 sampled 400 were satisfied, 32 were unsatisfied, rest no comment Make inference?

Question

a company recently began a no hassle return policy out of 500 sampled 400 were satisfies, 32 were unsatisfied and the rest had no comment,  make an inference?

Answer 1

80% "satisfied" is pretty good

konsidering most stuf on the market is junk, so < 5% "satisfi" me