Use Proper Greeting

9/9

25/25

 

34/34

100

Verifies Caller

9/9

25/25

 

34/34

100

Communication

Professionalism

9/9

25/25

 

34/34

100

Inquiry Resolution

8/9

18/25

 

26/34

 76

Product Knowledge

9/9

25/25

 

34/34

100

Hold/Transfer Technique

9/9

--

 

9/9

100

Call/Chat/Email Closing

9/9

25/25

 

34/34

100

Appropriate Follow-up (emails)

--

15/15

 

15/15

100

Sales

8/9

24/25

 

32/34

  93

TOTALS

70/72

182/340

 

242/262

96%

is inquiry resolution correct at 76%

in Algebra 1 Answers by

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2 Answers

26/34=0.7647058 or 13/17

=76.47%
or bout 76.5%
by
it equals 76 percent
by Level 2 User (1.0k points)

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